Instagram and WhatsApp are full at 9 at night, and the person who answers is the owner from his cell phone.
Use case ·Services by appointment
No one should miss an appointment because they don't answer Sunday's DM.
The customer writes when they remember, usually after hours. Grupal responds with the real availability of their usual stylist and brings them back when they have not visited for months.
Hairdressers, barbershops, spa, nails, tattoos, aesthetics
Calendar · SofiaCondesa Room · station 2
Mon
Tue
Wed
Thu
Fri
15:00
16:00
Color + cutDaniela O. · 2 h 15Confirmed
17:00
What it costs to operate this by hand.
Or in the owner's head. If the owner is away, no one knows whether Sofía has an opening Tuesday at 4.
The client orders their usual person and no one else knows what color, what cut or how long it takes.
Four months pass and no one notices. The customer did not leave angry; they simply forgot.
Five steps, with your conversation.
The same WhatsApp thread from the beginning is visible, and on the right what is built only while the client writes.
DO
24-hour windowDaniela Ortiz+52 55 8890 4412
Hello, do you have a place on Tuesday for color and cut with Sofia?21:04
Yes. Sofia has Tuesday 4:00 pm free; color and cut takes 2 hours 15. Shall I save it for you?21:04✓✓
Chat Agent
Sunday's DM doesn't go unanswered.
Work also comes in after hours. The Chat Agent answers with the real gaps of the stylist who always assists her.
Out of hours message · answered in 6 sContactupdated 21:05
DO
Daniela Ortiz+52 55 8890 4412 · WhatsApp
Usual serviceColor + cut
Average ticket$1,150
Calendar · SofíaCondesa salon
Mon
Tue
Wed
Thu
Fri
15:00
16:00
Color + cutDaniela O. · 2 h 15Confirmed
17:00
Contact tags3 new
Tags are typed: the agent can only use those that exist in your catalog.
What changeslast 30 days
Scheduled appointments184+37%
Occupation by stylist78%+14%
Recovered clients12+9
No-shows6%−11%
Demo data
The agents involved, in order.
- 01Chat AgentTab →
Respond after hours with the stylist's actual openings that the client requested.
- 02Contacts AgentTab →
Open the profile with your service history, your shade, and your go-to stylist.
- 03Calendar AgentTab →
Save the appointment on that person's calendar, with the actual duration of the service.
- 04Tags AgentTab →
Save service, tone and time preference with the salon taxonomy.
- 05Reminders AgentTab →
Remember a day before and reactivate the client who has not returned for 90 days.
The core, plus what this operation needs.
What Grupal needs to learn for this to work.
Configure all of this by talking to the Configuration Agent in Studios: it proposes changes, keeps them visible and saves nothing without your approval.
Service, price and actual duration. Color and cut is not a 30 minute service.
«Color + cut, 2 hours 15, $1,150» — does it apply to all stylists?
Each person with their schedule and their days off; seasons as a resource.
I read your site: I detected 4 stylists. Does Sofia work Tuesday to Saturday?
Tone, usual service and preferred time, so that the agent does not ask again.
I put together 9 service tags and 3 time preference tags.
How many days a client is considered to have cooled down and what message is written to them.
Do we reactivate after 90 days with the “you have to touch up” template?
The four numbers that really matter here.
Scheduled appointments184+37%
Occupation by stylist78%+14%
Recovered clients12+9
No-shows6%−11%
Demo data · until we have real cases from this vertical
What they ask in this vertical.
You define the tone: short, warm, with or without emojis. The agent uses it on every channel and never invents anything outside your service catalog.
Yes. You take the conversation in one click from the same thread and the agent steps aside. When you reactivate it, it resumes with all the context.
You block their schedule and the agent stops offering their slots. He notifies the appointments already set aside and offers to reschedule with whoever is there.
Before
The owner answering Instagram at 11 at night and a notebook for a stylist.
What did you automate?
Out of hours response, stylist appointment with real duration and reactivation after 90 days.
The number+14 occupancy points per stylist
Salon · 4 stylists, one branch
Let Sunday at nine at night also be scheduled.
Load it up with your equipment and schedules, and see how many appointments come in outside the counter.
See other operations