Customers write to you at a personal number. If that person is not there, no one else can answer or know what was said.
Module ·Chat
One inbox for the entire team, with WhatsApp built in.
The thread where the customer writes is the same one where your team works and where the agent works. Nobody forwards screenshots to anyone.
Search conversations…
MR
Mariana RuizTomorrow at five works for me.
RS
Rodrigo SalasWhat packages do you offer?
PV
Paulina VeraThanks for the help.
Do you have availability for a cleaning this week?
Chat AgentTomorrow at 5:00 pm or Thursday at 11:00 am.
Tomorrow at five works for me.
Three things that are made by hand today.
To pass a case you have to forward the conversation through another chat and tell the context by hand.
Nobody knows which ones have already been answered, so some are answered twice and others never.
What you are seeing.
Search conversations…
MR
Mariana RuizTomorrow at five works for me.
RS
Rodrigo SalasWhat packages do you offer?
PV
Paulina VeraThanks for the help.
Do you have availability for a cleaning this week?
Chat AgentTomorrow at 5:00 pm or Thursday at 11:00 am.
Tomorrow at five works for me.
- 01Who spoke marker
Orange bubble with agent name and time; solid when one person on the team writes. The takeover is seen at a glance.
- 02Media understood
Image, audio, video and documents with transcription and automatic description below, in mono.
- 0324 hour window
When closed, the composer crashes with a warning and the button changes to “Submit Template.”
- 04Human support
The agent asks for help with the reason and wait time, then leaves context in the thread for whoever takes over.
How the agent uses it. How your team uses it.
It's the same screen and the same record. It changes who acts.
Do you handle invisible orthodontics?
DecideCheck the service catalog and actual availability before responding.
RunAnswer price and duration, propose three times and leave the thread ready to schedule.
Laura, front desk
Open the thread, see the patient's profile on the right, and take the conversation to negotiate a discount that the agent can't offer.
Everything is left in the log with name and time, just as if an agent did it.
The operations where this module makes the difference.
SaaS and support
Digital product, subscription, marketplaces
The same doubt, twenty times a day, occupying a person.
View operation →Services by appointment
Hairdressers, barbershops, spas, nails, tattoos
Sunday's DM is answered on Tuesday, when the client has already gone elsewhere.
View operation →Your inbox is no longer a line of unanswered messages.
We leave it for you with your number and your catalogue. If your response time doesn't change, you don't change anything.
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