Use case ·SaaS and support

Your inbox should not grow as fast as your user base.

Each repeated doubt occupies a person. Grupal solves with your documentation, tags the reason with your taxonomy and uploads to the human only what a human really needs.

Digital product, subscription, marketplaces

Try GrupalWatch the demo ↓
PV
Paulina Vera+52 33 1188 7745
24-hour window
Does the Growth plan include API or do I have to upgrade to Scale?11:04
Growth includes API with 50 thousand calls per month. Scale leaves it without limit. Shall I share the full difference with you?11:04✓✓
I have seen your Nubli SA account in Growth plan for 14 months, correct?11:05✓✓
Yes, that same one.11:06
The thing is that we are already touching the call limit.11:07
Noted. You're at 46k out of 50k this month. I share the difference with Scale.11:07✓✓
I need an August invoice with a different RFC.11:09
Hello Paulina, I'm Ana from billing. We'll reissue it today.11:11✓✓
And how much would it be to go up to Scale?11:14
$2,400 per month with unlimited calls. I’ll leave the quote with Ana so she can formalize it.11:14✓✓
Agent waitingTake over conversation
That's how it is today

What it costs to operate this by hand.

01The same question, twenty times a day

Plan limits, how to connect the API, why a charge failed. They are all already documented.

02Nobody knows the most frequent reasons

Without taxonomy there is no diagnosis: it is not known what documentation is missing or what part of the product is confusing.

03The first answer is not measured

You respond “fast” depending on who is online, and that can't be shown in a meeting.

04The upgrade is detected late

Someone asks about limits, it's a buy signal, and it ends up filed as a resolved ticket.

The demonstration

Five steps, with your conversation.

The same WhatsApp thread from the beginning is visible, and on the right what is built only while the client writes.

PV
Paulina Vera+52 33 1188 7745
24-hour window
Does the Growth plan include API or do I have to upgrade to Scale?11:04
Growth includes API with 50 thousand calls per month. Scale leaves it without limit. Shall I share the full difference with you?11:04✓✓
Chat Agent activeTake over conversation

Chat Agent

The repeated doubt is resolved without occupying anyone.

The agent responds with your documentation and your catalog of plans, not with what they imagine.

Solved by AI · 92% of conversations
Accountidentified 11:04
PV
Paulina VeraNubli SA · Growth plan
Growth PlanAge 14 months3 previous tickets
Ticket labelscustomer taxonomy
API limitsPlan ComparisonUpgrade intent

The tags are typed: the agent only uses those that exist in your catalog.

Billing support requestedPaulina Vera · Growth plan · reason: invoice reissue
assigned to Ana
What changeslast 30 days
Served first by AI92%+9%
Response rate97%+4%
First response38 s−76%
Expansion opportunities17+11

Demo data
Who does what

The agents involved, in order.

  1. 01
    Chat Agent

    Resolve with your documentation and your catalog of plans, without inventing limits.

    Tab →
  2. 02
    Contacts Agent

    Identifies the writer's account, plan, and ticket history.

    Tab →
  3. 03
    Tags Agent

    Label the reason with your taxonomy so that the month closes with a diagnosis.

    Tab →
  4. 04
    Notifications Agent

    Request human support with the reason and wait time, then leave context in the thread for whoever takes over.

    Tab →
  5. 05
    Deals Agent

    Open the intention to upgrade as an opportunity for expansion with value.

    Tab →
What you turn on

With the core it is enough.

How to configure

What Grupal needs to learn for this to work.

Configure all of this by talking to the Configuration Agent in Studios: it proposes changes, keeps them visible and saves nothing without your approval.

Knowledge base

Your documentation and policies as a source. If it's not there, the agent doesn't affirm it.

I read your site and uploaded 41 articles of your documentation. Do I also add the terms?

Plan catalog

What each plan includes and its limits, to answer comparisons without making mistakes.

Taxonomy of motives

The tags with which you want to read the month: billing, API, onboarding, bug.

I put together 12 motifs grouped into 4 families. Are any missing?

Escalation rules

What is always uploaded to a human: rebilling, cancellations, incidents.

I left rebilling and cancellation as immediate escalation.

See how Studios work →
What changes

The four numbers that really matter here.

Served first by AI92%+9%
Response rate97%+4%
First response38 s−76%
Expansion opportunities17+11

Demo data · until we have real cases from this vertical

Objections

What they ask in this vertical.

No. Work with your documentation and your catalog; What is not there is scaled with reason and age. A "I'll connect you with someone" in two minutes is more useful than a made-up response.

Reference case · bookmark, still without publishable client
Before

Two support people answering the same thing all day, without knowing the most common reasons.

What did you automate?

Resolution with documentation, reason labeling and escalation with context.

The number92% of conversations handled by AI first

B2B SaaS · 1,200 active accounts

Support stops scaling with your number of users.

Connect your number and see how many questions are resolved without reaching a person.

See other operations