Signature forms
Form templates can now ask for a signature within the chat, with a date and editing window.
What to decide before turning on the agents.
Short guides on the decisions that really change the result: the catalog, schedules, rules and permissions. Plus the changelog and service status.
How to connect your number to the official APIWhat Meta asks for, how long the verification takes and what to do in the meantime.How to build the service catalogPrice and actual duration: without duration, reliable scheduling is impossible.How to write rules that don't breakWhat the agent should never say, in the Business Studio.How to distribute permissions between agents and peopleWhat opens by board, by calendar and by role.How to read the twelve indicatorsWhere each number comes from and what it does not attribute.How to use the Sandbox before going liveTry your real catalog without spending messages.
What changed, and when.
Pool calendar
When anyone on the team can serve the customer, the appointment goes to the first available resource.
Rewind per turn in Studios
Any turn in the setup conversation can be rewinded without losing the rest.
Tiered permissions by board
Reading, writing and win/loss actions are granted separately for each board.
Check the status of the service.
Tray and agentsOperando
WhatsApp Business APIOperando
Calendar and remindersOperando
StudiosOperando
AnalyticsOperando
All questions, in one place.
No. A chatbot answers questions; Grupal executes work within your operation: create the contact, open the opportunity, schedule the appointment on a real calendar with availability by resource, schedule the reminder and notify your team. This is the only time we are going to use the word chatbot.
No. You connect your own number with the official Meta API through Embedded Signup, in minutes and without intermediaries. If you already have history, it can be imported so that the team does not start from scratch.
It stops, requests human support with the reason and wait time, and emails the owner. It does not invent prices or promise anything outside your catalog.
Yes, in one click. Turn off AI from the same thread and write while the agent waits. When you reactivate it, it resumes with the full context.
Exactly what you authorize, tool by tool: reading, writing and win-lose are granted separately, and per specific board or calendar. Everything else is out of reach.
Overview shows twelve indicators against the previous period, including leads, scheduled appointments, deals won, won value, average first response and recovered leads.
Studios configure each module through conversation, and one can read your company site to draft the brief. Most accounts are operational the same day and test everything in Sandbox before going live.
No. Your information belongs to your organization, with roles, MFA and multi-organization, and is described in the privacy notice and data policy.
A 24-hour window with the same contact, the same as in the WhatsApp API. It opens when someone writes and it doesn't matter how many messages are exchanged within it: if a client sends thirty messages in those 24 hours, it is a conversation. The next day, a new message opens another one.
Each additional conversation consumes a credit of $8 MXN. The service is not cut off or messages are left unanswered: the month's consumption is seen in the Account Status.
Because not every operation schedules appointments or captures paperwork. A support SaaS can run on the core; a clinic needs both. Separate modules keep you from paying for what you do not use.
No. The plan does not limit how many people on your team use the inbox. Billing is based on customer conversations.
There is no implementation project: configuration is done by talking to the Configuration Agent in the Studios. What does have other times is the verification of the business in Meta.
Yes, at any time. If your high season is March, you go up in March and go down after.
If something is still unclear, ask us.
We answer via WhatsApp, just like your clients write to you.
Write to Grupal