A chatbot that answers beautifully and leaves nothing recorded did not solve anything. What matters is that the appointment was scheduled, the file completed and the report available.
Service businesses in Latin America already sell through WhatsApp. But the CRM, calendar and operating memory live somewhere else.
Just threads. Hundreds of threads holding the catalog, the price someone promised, the appointment written in a notebook and the customer who never returned without anyone noticing. Grupal exists so that this work is recorded and completed, not to place a chatbot on top of it.
The problem is not that there is a lack of software.
A dental office can hire a CRM, an online scheduler and a reminder system. Three subscriptions, three passwords and a receptionist who will still copy the WhatsApp data by hand, because the client does not write within the CRM: he writes in WhatsApp.
That's where work is lost. Not in the lack of tools, but in the transfer: from the thread to the calendar, from the calendar to the file, from the file to the report. Every hop is made by one person between patient and patient, and every hop that isn't made is a missed appointment or an empty chart.
What we decided to build.
A team of agents that works in the same screens as your team, with WhatsApp built in. Each agent handles one part—answering, recording, scheduling, requesting what is missing, notifying and measuring—with declared permissions and a log of every action.
We didn't invent an assistant that does everything. Nine specialists with defined scope are easier to audit, limit and understand than a model that is asked for everything.
Four decisions that we do not negotiate.
An agent with unlimited permissions is not a product, it is a risk. Everything you do is recorded, everything that goes beyond your scope requires approval, and nothing is irreversible.
If setup requires a three-week project, the business that needs the system will not adopt it. Tell Grupal how the business works and it proposes the configuration.
The 24 hour window exists, the templates are approved by Meta and there are things that the agent cannot do. We prefer to say it before the sale than after.
If you serve customers through WhatsApp and schedule appointments or send quotes, this is for you.
Tell us about your operation and we will show you exactly what it would look like.
See the use cases