Tags Agent
I classify with your taxonomy so that the month closes with a diagnosis, not with impressions.
Five things, and nothing more.
- 01
Tag contacts, conversations, and tickets with your organization's taxonomy.
- 02
Classify the real reason for each conversation.
- 03
Maintains collections of products, services and branches.
- 04
Feed the twelve Overview indicators with real events.
- 05
It does not invent tags: if one does not exist in your catalog, it cannot be used.
What it comes to, and with what permission.
Enter, decide, execute and be registered.
"I need an August invoice with another RFC."
Compare the content with the taxonomy and find the reason “Rebilling”.
Applies the reason label and the “Billing” family, visible in the month report.
Tag Agent classified the conversation · reason Rebilling · 1 min ago
binnacleHe never works alone.
The operations that rely on it.
SaaS and support
Digital product, subscription, marketplaces
The same doubt, twenty times a day, occupying a person.
View operation →Education and academies
Schools, courses, gyms, nurseries
One hundred messages a day during registration season.
View operation →At the end of the month you know what people really asked.
Let it work for a month and read what your customers really ask.
See the full team