.chat{background:var(--paper-surface);border:1px solid var(--paper-line-soft);border-radius:var(--r-lg);box-shadow:var(--paper-shadow-1);display:flex;flex-direction:column;overflow:hidden;min-height:0}.chat-top{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 16px;border-bottom:1px solid var(--paper-line-soft);flex:none}.chat-who{display:flex;align-items:center;gap:10px;min-width:0}.chat-av{width:34px;height:34px;border-radius:50%;background:var(--paper-card);display:grid;place-items:center;font-size:12px;font-weight:700;color:var(--paper-ink-2);flex:none}.chat-who strong{display:block;font-size:14px}.chat-sub{display:flex;align-items:center;gap:6px;font:500 9.5px var(--font-mono);color:var(--paper-ink-3)}.wa-dot{width:6px;height:6px;border-radius:50%;background:var(--wa-green);display:block}.chat-win{font:500 9px var(--font-mono);text-transform:uppercase;color:var(--paper-ink-3);background:var(--paper-card);border-radius:6px;padding:5px 8px;white-space:nowrap}.chat-thread{padding:16px;display:flex;flex-direction:column;gap:9px;overflow:hidden;flex:1;min-height:0;background:var(--paper)}.msg{display:flex;animation:msgIn .9s cubic-bezier(.16,1,.3,1) both}.msg.out,.msg.human{justify-content:flex-end}.bubble{max-width:86%;padding:10px 13px 7px;border-radius:15px;font-size:13.5px;line-height:1.42}.msg.in .bubble{background:var(--paper-surface);border:1px solid var(--paper-line-soft);border-bottom-left-radius:5px}.msg.out .bubble{background:var(--brand-orange-050);border:1px solid var(--brand-orange-100);border-bottom-right-radius:5px}.msg.human .bubble{background:var(--bubble-human-bg);border:1px solid var(--bubble-human-line);border-bottom-right-radius:5px}.meta{display:block;text-align:right;font:500 9px var(--font-mono);color:var(--paper-ink-3);margin-top:4px}.tick{color:var(--brand-orange);margin-left:5px}.msg.human .tick{color:var(--ok)}.chat-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:11px 14px;border-top:1px solid var(--paper-line-soft)}.chat-agent{display:flex;align-items:center;gap:8px;font:500 9.5px var(--font-mono);text-transform:uppercase;color:var(--paper-ink-3)}.chat-agent.idle{opacity:.4}.chat-take{background:var(--paper-card);font-size:12px;font-weight:700;padding:7px 12px;border-radius:999px}.mod{background:var(--paper-surface);border:1px solid var(--paper-line-soft);border-radius:var(--r-lg);box-shadow:var(--paper-shadow-1);padding:15px;opacity:0;transform:translateY(16px) scale(.975);transition:opacity .7s var(--ease),transform .7s var(--ease)}.mod.in{opacity:1;transform:none}.mod-top{display:flex;align-items:center;gap:8px;margin-bottom:12px}.mod-top .dot{width:8px;height:8px;border-radius:50%}.mod-top b{font-size:12.5px}.mod-top .mono{margin-left:auto;color:var(--paper-ink-3);font-size:9px}.fc-rows{display:flex;flex-direction:column}.fc-row{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:12px;color:var(--paper-ink-2);padding:8px 0;border-top:1px solid var(--paper-line-soft)}.fc-row:first-child{border-top:0}.fc-row b{color:var(--paper-ink-1)}.ct-head{display:flex;align-items:center;gap:10px}.ct-av{width:34px;height:34px;border-radius:50%;background:var(--agent-contactos-tint);color:var(--agent-contactos-ink);display:grid;place-items:center;font-size:12px;font-weight:800;flex:none}.ct-head>div>strong,.ct-head>div>span{display:block}.ct-head>div>strong{font-size:14px;font-weight:700}.ct-head>div>span{font:500 9.5px var(--font-mono);color:var(--paper-ink-3)}.ct-tags{display:flex;gap:6px;margin-top:11px;flex-wrap:wrap}.tg{font:500 9px var(--font-mono);text-transform:uppercase;border-radius:5px;padding:4px 7px;background:color-mix(in oklab,var(--tc) 16%,var(--paper-surface));color:color-mix(in oklab,var(--tc) 78%,var(--paper-ink-1))}.kb{display:grid;gap:7px}.kb-col{background:var(--paper);border:1px solid var(--paper-line-soft);border-radius:var(--r-md);padding:7px;min-height:92px}.kb-col header{display:flex;justify-content:space-between;font:500 8.5px var(--font-mono);text-transform:uppercase;color:var(--paper-ink-3);margin-bottom:7px}.kb-col.hot{box-shadow:inset 0 0 0 2px color-mix(in oklab,var(--agent-oportunidades) 45%,transparent)}.kb-card{background:var(--paper-surface);border:1px solid var(--paper-line-soft);border-radius:var(--r-sm);padding:7px 8px}.kb-card b{display:block;font-size:11px}.kb-card span{font:500 9.5px var(--font-mono);color:var(--agent-oportunidades)}.kb-ghost{height:32px;border:1px dashed var(--paper-line);border-radius:var(--r-sm)}.cal-grid{display:grid;border:1px solid var(--paper-line-soft);border-radius:var(--r-md);overflow:hidden}.cal-corner,.cal-day{background:var(--paper-card)}.cal-day{font:500 9px var(--font-mono);text-transform:uppercase;color:var(--paper-ink-2);padding:8px 3px;text-align:center}.cal-hour{font:500 9px var(--font-mono);color:var(--paper-ink-3);padding:8px 6px;text-align:right;border-top:1px solid var(--paper-line-soft)}.cal-cell{min-height:46px;border-top:1px solid var(--paper-line-soft);border-left:1px solid var(--paper-line-soft);padding:4px}.cal-busy{height:100%;border-radius:6px;background:repeating-linear-gradient(135deg,var(--paper-card),var(--paper-card) 5px,var(--paper-surface) 5px,var(--paper-surface) 10px)}.cal-appt{height:100%;border-radius:7px;background:var(--cal-color,var(--agent-calendario));color:var(--agent-eye);padding:6px 7px;display:flex;flex-direction:column;opacity:0;transform:scale(.84)}.cal-appt.in{opacity:1;transform:none}.cal-appt b{font-size:10.5px}.cal-appt span{font-size:9px;opacity:.85}.appt-state{margin-top:auto;font:500 8px var(--font-mono);text-transform:uppercase;background:color-mix(in oklab,var(--agent-eye) 22%,transparent);border-radius:4px;padding:2px 4px;align-self:flex-start}.cal-rem{display:flex;align-items:center;gap:9px;margin-top:11px}.rem-pill{font-size:12px;color:var(--agent-recordatorios);background:var(--agent-recordatorios-tint);border-radius:999px;padding:6px 12px}.nt{display:flex;align-items:center;gap:11px}.nt-body strong,.nt-body span{display:block}.nt-body strong{font-size:13px}.nt-body span{font-size:12px;color:var(--paper-ink-2)}.nt .mono{margin-left:auto;color:var(--paper-ink-3);font-size:9px}.kpis{display:grid;gap:11px}.kpi{background:var(--paper);border:1px solid var(--paper-line-soft);border-radius:var(--r-md);padding:11px 12px}.kpi span{display:block;font:500 8.5px var(--font-mono);text-transform:uppercase;color:var(--paper-ink-3);min-height:23px}.kpi b{display:block;font-size:21px;margin-top:6px}.kpi em{font:500 9.5px var(--font-mono);color:var(--ok-text)}.kpi em.dn{color:var(--bad)}.carrier-card{background:var(--paper-surface);border:1px solid var(--paper-line-soft);border-radius:var(--r-sm);box-shadow:var(--paper-shadow-2);padding:7px 10px}.carrier-card b,.carrier-card span{display:block}.carrier-card b{font-size:10.5px}.carrier-card span{font:500 9px var(--font-mono);color:var(--paper-ink-3)}@keyframes msgIn{0%{opacity:0;transform:translateY(14px) scale(.965)}to{opacity:1;transform:none}}@media(prefers-reduced-motion:reduce){.mod,.cal-appt,.msg{opacity:1!important;transform:none!important;animation:none!important}}.sbx-note,.sbx-demo{margin-top:11px;color:var(--paper-ink-3)}.sbx-note{font-size:12px}.sbx-demo{font-size:9.5px}